Delinquency Resolution Specialist I

Members 1st Federal Credit Union; Enola (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Members 1st Federal Credit Union is seeking an Adjustment Counselor I to collect on delinquent accounts and help members meet financial obligations. This entry-level role involves outbound/inbound calls, record-keeping, and collaboration with the team to manage repossessions, charge-offs, and extensions as needed.

The position emphasizes compliance with credit union policies, attention to detail, and strong communication skills. A high school diploma and basic PC literacy are required.

Qualifications

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.
• No driver’s license required

Responsibilities

• Collect on assigned delinquent accounts to minimize losses for the credit union.
• Assist members in meeting their financial obligations and determine collectability of accounts.
• Communicate with members via outbound/inbound calls and maintain accurate records; propose payment arrangements and possible action.
• Follow policies and procedures and coordinate with team on reductions, extensions, or re-writes as needed.

Skills

Communication

Analytical

Attention to detail

Credit union knowledge

Regulatory knowledge

PC literacy

Decision making

Education

High school diploma or equivalent

Job description

Members 1st Federal Credit Union is seeking an Adjustment Counselor I to collect on delinquent accounts and help members meet financial obligations. This entry-level role involves outbound/inbound calls, record-keeping, and collaboration with the team to manage repossessions, charge-offs, and extensions as needed.

The position emphasizes compliance with credit union policies, attention to detail, and strong communication skills. A high school diploma and basic PC literacy are required.