Delinquency Resolution Specialist

Vibrant Credit Union; Moline (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Vibrant Credit Union in Moline, IL seeks a Collection Officer to recover delinquent loans, visa, and deposit accounts, mitigating losses. You will contact members by phone, email, or letter to resolve delinquencies and restore account access.

The ideal candidate has a high school diploma or GED, some financial experience, and knowledge of CFPB regulations, banking policies, and CPI. Proficiency with collection software and skip-tracing is expected.

Qualifications

• High school diploma or GED required.
• Six months’ of financial and service experience preferred.
• Working knowledge of state and federal regulations (CFPB) that govern collection practices.
• Working knowledge of general banking policies and procedures.
• Working knowledge of collateral protection insurance (CPI).

Responsibilities

• Communicate with members to resolve delinquency on accounts via phone, email, or letter.
• Conduct a professional but direct conversation with members that assists in resolving delinquency on accounts.
• Perform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account access.
• Maintain availability for front-line questions while promptly addressing concerns and prioritizing tasks.
• Leverage skip-tracing tools and techniques to locate and make contact with delinquent members.
• Use collection software/system and accurately document accounts in a clear, concise manner.
• Provide recommendations for effective charge-off and repossession using supporting evidence.
• Achieve daily, weekly, and monthly performance benchmarks for the role.

Skills

Communication with members

Skip-tracing

Documentation in collection software

Regulatory awareness

Education

High school diploma or GED

Tools

Collection software

Skip-tracing tools

Job description

Description

Position Overview: The Collection Officer is responsible for recovering money owed to Vibrant for delinquent loan, visa, and deposit accounts tominimize financial losses caused by delinquent accounts.

What You Will Do:

• Communicate with members to resolve delinquency on accounts via phone, email, or letter
• Conduct a professional but direct conversation with members that assists in resolving delinquency on accounts
• Perform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account access
• Maintain availability for front-line questions while promptly addressing concerns and prioritizing tasks
• Leverage skip-tracing tools and techniques to locate and make contact with delinquent members
• Use collection software/system and accurately document accounts in a clear, concise manner
• Provide recommendations for effective charge-off and repossession using supporting evidence
• Achieve daily, weekly, and monthly performance benchmarks for the role

Requirements

Our Ideal Candidate:

• High school diploma or GED required
• Six months’ of financial and service experience preferred
• Working knowledge of state and federal regulations (CFPB) that govern collection practices
• Working knowledge of general banking policies and procedures
• Working knowledge of collateral protection insurance (CPI)

Reports to

• Collections Manager

Environmental and Physical Activity Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.