Delinquency Resolution Specialist

SIU Credit Union; Carbondale (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

Growth Opportunities

Paid time off

Paid holidays

401(k) profit share

Job summary

SIU Credit Union in Southern Illinois seeks a Credit Resolution Specialist to handle delinquent accounts and negotiate payment arrangements. You will document activities and support the credit union’s financial goals.

The role requires strong communication, knowledge of collection procedures and laws, and proficiency with Excel and Windows programs. This is a full-time position anchored in a community-focused financial institution.

Qualifications

• Education background consistent with role requirements.
• Knowledge of collection procedures and applicable laws.
• Strong written and spoken communication skills.
• Proficiency with Microsoft Excel, Word and Windows apps.
• Background in a financial institution is preferred.

Responsibilities

• Manage delinquent accounts and identify root causes of delinquency.
• Negotiate payment arrangements balancing member and credit union interests.
• Maintain accurate activity reports on late loans and document actions.
• Assist with repossessions, collection agencies, and legal actions.
• Perform skip tracing and ensure compliance with regulations.

Skills

Education

Legal knowledge

Communication skills

Tech proficiency

Finance experience

Education

High School Diploma

Tools

Excel

Word

Windows

Job description

SIU Credit Union in Southern Illinois seeks a Credit Resolution Specialist to handle delinquent accounts and negotiate payment arrangements. You will document activities and support the credit union’s financial goals.

The role requires strong communication, knowledge of collection procedures and laws, and proficiency with Excel and Windows programs. This is a full-time position anchored in a community-focused financial institution.