Delinquency Recovery Associate

MAX Credit Union; Montgomery East (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

MAX Credit Union is seeking a Collections Specialist to proactively manage a portfolio of consumer loans 11 to 50 days past due. You will contact members, negotiate repayment terms, and ensure timely resolution.

The role also involves precise file maintenance, accurate processing of member payments, and reporting loan statuses to credit bureaus in line with FCRA guidelines. You will maintain detailed records, perform skip tracing, escalate to legal partners when needed, and analyze delinquency

Responsibilities

• Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due.
• Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.
• Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system.
• Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies.
• Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.
• Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.
• Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.
• Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to elevate cases appropriately, ensuring proper documentation and chain of custody.
• Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues.
• Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.
• Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution.
• Serves as backup to department adjusters and specialists when needed.
• Approaches all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union.
• Stays current with policy and regulatory changes.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all training as required.
• Performs other duties as assigned.
• Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Job description

MAX Credit Union is seeking a Collections Specialist to proactively manage a portfolio of consumer loans 11 to 50 days past due. You will contact members, negotiate repayment terms, and ensure timely resolution.

The role also involves precise file maintenance, accurate processing of member payments, and reporting loan statuses to credit bureaus in line with FCRA guidelines. You will maintain detailed records, perform skip tracing, escalate to legal partners when needed, and analyze delinquency