Delinquency Resolution Specialist

SIU Credit Union; Carbondale (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) profit share

Job summary

SIU Credit Union in Southern Illinois is seeking a Credit Resolution Specialist to join our team full-time. You will manage delinquent accounts, identify root causes of delinquency, and collaborate with members to resolve outstanding balances.

The role emphasizes member advocacy, documentation of collection activities, and support for legal or administrative actions. Strong communication, bondability, and familiarity with collections are essential.

Qualifications

• High school diploma or equivalent is required.
• Must be bondable per legal requirements.
• Strong knowledge of collection procedures and applicable laws/regulations.

Responsibilities

• Establish early contact with members to create payment arrangements.
• Maintain accurate, up-to-date activity reports on delinquent loans.
• Prepare documents for repossessions, collection agencies, and legal actions.
• Perform skip tracing to locate members and collateral when needed.
• Ensure activities comply with security procedures and regulations while protecting member confidentiality.

Skills

Negotiation

Communication

Customer service

Tech literacy

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Windows-based programs

Job description

SIU Credit Union in Southern Illinois is seeking a Credit Resolution Specialist to join our team full-time. You will manage delinquent accounts, identify root causes of delinquency, and collaborate with members to resolve outstanding balances.

The role emphasizes member advocacy, documentation of collection activities, and support for legal or administrative actions. Strong communication, bondability, and familiarity with collections are essential.