Delinquency Collections Specialist

U.S. Bank; Montpelier (VT); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Zusammenfassung

U.S. Bank is seeking a Collections Specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers by phone or written correspondence to arrange repayment plans, reducing losses for the bank.

The role requires 2–3 years of experience in collections or customer service, a high school diploma, and knowledge of debt collection laws. The schedule includes evenings/weekends; comprehensive benefits and four weeks of training are provided.

Qualifikationen

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.
• Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws.
• Strong customer service/relations skills.
• Ability to identify and resolve exceptions and to organize and interpret information.
• Good verbal and written communication skills.

Aufgaben

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence and arranging repayment schedules to minimize loss to the organization.

Kenntnisse

Collections experience

Customer service

Communication skills

Debt collection laws

Problem solving

Ausbildung

High school diploma

Jobbeschreibung

U.S. Bank is seeking a Collections Specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers by phone or written correspondence to arrange repayment plans, reducing losses for the bank.

The role requires 2–3 years of experience in collections or customer service, a high school diploma, and knowledge of debt collection laws. The schedule includes evenings/weekends; comprehensive benefits and four weeks of training are provided.