Delinquency Resolution Specialist

Community Credit Union; North Liberty (IA); On-site; USD 40,000 - 47,000; Full time

Job summary

GreenState Credit Union in North Liberty, IA is seeking a Collections-focused professional to analyze delinquency drivers, contact members, and determine corrective actions. The role emphasizes confidentiality, customer service, and accurate fund application.

You will support a diverse community while advancing financial well-being. The position requires a high school diploma or GED and 3+ years in a call center with 2+ years in collections, with flexibility on schedule.

Qualifications

• High School Diploma or GED required.
• Minimum of three years in a call center with two in collections.
• Ability to work early/late shifts with short notice.

Responsibilities

• Review delinquency queues and contact accounts to resolve delinquency.
• Document all communications and apply payments accurately.
• Refer members to financial counseling when needed.
• Maintain confidentiality and positive member relationships.
• Exhaust all collection efforts; consider repossession/charge-off review.

Skills

Call center experience

Collections experience

Customer service

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

Office applications

Job description

GreenState Credit Union in North Liberty, IA is seeking a Collections-focused professional to analyze delinquency drivers, contact members, and determine corrective actions. The role emphasizes confidentiality, customer service, and accurate fund application.

You will support a diverse community while advancing financial well-being. The position requires a high school diploma or GED and 3+ years in a call center with 2+ years in collections, with flexibility on schedule.