Delinquency Resolution Specialist

Financial Partners Credit Union; Downey, Northern (CA, KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Financial Partners Credit Union in Downey, CA is seeking a Loan Resolution Specialist to manage delinquent consumer loans and credit cards, communicating with members to arrange repayment solutions and restore accounts to good standing.

The role emphasizes analytical problem solving, documentation, and collaboration with management to determine appropriate actions while balancing member service with prudent lending.

Qualifications

• One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.
• Proficiency in Windows-based systems.
• Working knowledge of Microsoft Excel and Word.

Responsibilities

• Collect past-due consumer loans and credit cards that are more than five days delinquent.
• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.
• Review payment histories and perform account reconciliation to ensure account accuracy.
• Educate members on their loan obligations and the importance of maintaining accounts in good standing.
• Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.
• Conduct skip tracing to locate members and/or collateral when necessary.
• Recommend accounts for legal action or repossession to management for approval when appropriate.
• Assign accounts for field chase when necessary.
• Review and follow up on letters of guarantee with insurance companies.
• File GAP claims and process cancellations of warranties when applicable.
• Maintain accurate documentation and records related to collection activity and account resolution.

Tools

Windows-based systems

Microsoft Excel

Microsoft Word

Job description

Financial Partners Credit Union in Downey, CA is seeking a Loan Resolution Specialist to manage delinquent consumer loans and credit cards, communicating with members to arrange repayment solutions and restore accounts to good standing.

The role emphasizes analytical problem solving, documentation, and collaboration with management to determine appropriate actions while balancing member service with prudent lending.