Delinquency Solutions Specialist I

ELGA Credit Union; Grand Blanc (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

ELGA Credit Union in Grand Blanc, MI is seeking a Credit Solution Representative I to preserve assets by working delinquent accounts, collecting loan payments, and supporting other collectors. This role requires professionalism, compliance with laws, and strong member service.

Responsibilities include monitoring the support room, assisting staff, and analyzing financial situations to propose repayment plans. Join a team focused on reducing delinquency and protecting credit union assets.

Qualifications

• Two to five years of similar or related experience preferred.
• High school education or GED.
• Strong communication and confidentiality.
• Proficiency with collection software and office tools.

Responsibilities

• Contacts delinquent accounts and pursues payment to bring loans current.
• Monitors the Credit Solutions support room and assists call center/front-line staff.
• Analyzes borrowers' financial situations and develops repayment solutions.
• Ensures all collection activities comply with laws and credit union policies.
• Keeps management informed of trends and opportunities to reduce delinquency and charge-offs.

Skills

Communication

Conflict resolution

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

ELGA Credit Union in Grand Blanc, MI is seeking a Credit Solution Representative I to preserve assets by working delinquent accounts, collecting loan payments, and supporting other collectors. This role requires professionalism, compliance with laws, and strong member service.

Responsibilities include monitoring the support room, assisting staff, and analyzing financial situations to propose repayment plans. Join a team focused on reducing delinquency and protecting credit union assets.