Credit Resolution Specialist

SIU Credit Union; Carbondale (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) profit share

Job summary

SIU Credit Union in Southern Illinois is seeking a Credit Resolution Specialist to join our team full-time. You will manage delinquent accounts, identify root causes of delinquency, and collaborate with members to resolve outstanding balances.

The role emphasizes member advocacy, documentation of collection activities, and support for legal or administrative actions. Strong communication, bondability, and familiarity with collections are essential.

Qualifications

• High school diploma or equivalent is required.
• Must be bondable per legal requirements.
• Strong knowledge of collection procedures and applicable laws/regulations.

Responsibilities

• Establish early contact with members to create payment arrangements.
• Maintain accurate, up-to-date activity reports on delinquent loans.
• Prepare documents for repossessions, collection agencies, and legal actions.
• Perform skip tracing to locate members and collateral when needed.
• Ensure activities comply with security procedures and regulations while protecting member confidentiality.

Skills

Negotiation

Communication

Customer service

Tech literacy

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Windows-based programs

Job description

Are you a skilled negotiator with a passion for helping others find financial solutions? SIU Credit Union, a strong and growing financial institution in Southern Illinois, is looking for a dedicated Credit Resolution Specialist to join our team full-time.

At SIU Credit Union, we pride ourselves on providing a high level of service to both our internal team and our external members. If you are looking for a stable career with a competitive salary and a robust benefits program, we want to hear from you.

Primary Function

As a Credit Resolution Specialist, you will manage activities associated with delinquent accounts. You will be responsible for identifying the root causes of delinquency and utilizing various communication methods to work with members to resolve outstanding balances.

Key Responsibilities

• Member Advocacy & Negotiation: Establish early contact with members to create payment arrangements. Use your human relations skills to negotiate resolutions that balance the best interests of the credit union with the member's unique circumstances.
• Account Management: Maintain accurate, up-to-date activity reports on late and delinquent loans. Document all collection activities thoroughly.
• Legal & Administrative Support: Assist in preparing documents for repossessions, collection agencies, and legal actions (including bankruptcy claims).
• Skip Tracing: Perform investigative tasks to locate members and collateral when necessary.
• Compliance: Ensure all activities remain in strict compliance with security procedures and federal/state regulations while maintaining member confidentiality.

Position Requirements

• Education: High School Diploma or equivalent.
• Legal: Must be bondable.
• Knowledge: Strong understanding of collection procedures and current federal/state laws and regulations.
• Communication: Exceptional oral and written communication skills for interacting with members, staff, and management.
• Tech Savvy: Proficiency in Microsoft Excel, Word, and Windows-based programs.
• Experience (Preferred): Background in a financial institution and knowledge regarding bankruptcies and small claims court.

Why SIU Credit Union?

• Competitive Salary: We value your expertise and offer pay that reflects your skills.
• Comprehensive Benefits: A full program designed to support your health and future.
• Growth: Join a thriving organization that is deeply rooted in the Southern Illinois community.
• Perks: We offer paid time off, paid holidays, and a 401(k) profit share option.

EEO