Delinquency Resolution Specialist

United Federal Credit Union; Reno (NV); On-site; USD 50,000 - 75,000; Full time

Job summary

United Federal Credit Union is seeking a Collector to maintain delinquency levels and minimize loan losses by contacting members with delinquent loans and referring financial difficulties to the Member Assistance Program (MAP). The role requires strong communication, meticulous record-keeping, and the ability to work in a team-oriented environment.

Ideal candidates will have at least two years of collections experience, excellent communication skills, and a proactive, results-driven approach to

Qualifications

• Two years of collections experience preferred.
• Excellent verbal, written, and platform communication skills.
• Self-motivated with the ability to work in a self-managed team environment.
• Strong time management and organizational skills.

Responsibilities

• Resolve delinquency and minimize loan losses by locating and initiating contact with members whose loans are in default.
• Aggressively pursue residence, employment and other information for non-responsive members.
• Be the initial point of contact for members in financial difficulty and refer to MAP when appropriate.
• Provide accurate, complete, and consistent documentation on member accounts.

Skills

Self-motivated

Excellent communication

Time management

Problem solving

Attention to detail

Confidentiality

Adaptability

Teamwork

Organizational skills

Decision making

Education

High school diploma or equivalent

Some college preferred

Job description

United Federal Credit Union is seeking a Collector to maintain delinquency levels and minimize loan losses by contacting members with delinquent loans and referring financial difficulties to the Member Assistance Program (MAP). The role requires strong communication, meticulous record-keeping, and the ability to work in a team-oriented environment.

Ideal candidates will have at least two years of collections experience, excellent communication skills, and a proactive, results-driven approach to