Member Solutions & Delinquent Loans Specialist

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Paid time off

Job summary

The University of Illinois Community Credit Union (UICCU) in Champaign, IL, seeks a detail-oriented Member Solutions Specialist to manage delinquent loan accounts, collect payments, and recover collateral while delivering outstanding member service. You will inform members, perform research on accounts, and coordinate with front-line staff to resolve issues with care and compliance.

Three to five years of related experience and a high school diploma or GED are required.

Qualifications

• Three to five years of similar or related experience.
• High school diploma or GED required.
• Strong interpersonal skills with confidentiality and tact.

Responsibilities

• Delivers outstanding service focusing on member service and loyalty.
• Inform and correspond with members regarding delinquent loans.
• Perform research and audit of collection accounts.
• Provide recommendations for charge-off or further collection activity.
• Maintain queues and notes and follow up with members.

Skills

Customer service

Conflict resolution

Communication

Attention to detail

Education

High School Diploma or GED

Job description

The University of Illinois Community Credit Union (UICCU) in Champaign, IL, seeks a detail-oriented Member Solutions Specialist to manage delinquent loan accounts, collect payments, and recover collateral while delivering outstanding member service. You will inform members, perform research on accounts, and coordinate with front-line staff to resolve issues with care and compliance.

Three to five years of related experience and a high school diploma or GED are required.