Delinquency Resolution Specialist

Foundation Finance Company, LLC; Alton (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match enrollment

Paid time off

Wellbeing programs

Job summary

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past due accounts and reach out to customers to resolve delinquency per policy. This role handles more complex questions from the customer service team and other representatives.

Based in Illinois, the position offers hourly pay of USD 21.00–23.00, with evening shifts and occasional Saturday work. Strong communication and negotiation skills are essential for success.

Qualifications

• High school diploma required with 1+ year customer service or collections experience.
• Proficient computer skills and professional phone presence.
• Strong persuasion and negotiation abilities with stable stress handling.

Responsibilities

• Perform outbound calls on past due accounts to resolve delinquency.
• Research delinquent accounts to determine best resolution path.
• Process over the phone payments including credit cards.
• Provide relief options per company policies and respond to account questions.
• Document notes per procedures and assist with overflow calls.

Skills

Customer service

Communication

Negotiation

Typing

Attention to detail

MS Office

Education

High school diploma

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past due accounts and reach out to customers to resolve delinquency per policy. This role handles more complex questions from the customer service team and other representatives.

Based in Illinois, the position offers hourly pay of USD 21.00–23.00, with evening shifts and occasional Saturday work. Strong communication and negotiation skills are essential for success.