Delinquency Recovery Specialist

Farmers Home Furniture; Troy (AL); Hybrid; USD 30,000 - 52,000; Full time

Job summary

Farmers Home Furniture is seeking a collections associate to contact customers, collect overdue payments, and document all interactions. You will handle in-home visits as required, process payments, and prepare documents for potential legal action under store supervision.

Qualifications include a high school diploma or GED and at least six months in collections or related office work, plus a valid driver’s license. Prior CRM and filing experience are a plus.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s Licence.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking a collections associate to contact customers, collect overdue payments, and document all interactions. You will handle in-home visits as required, process payments, and prepare documents for potential legal action under store supervision.

Qualifications include a high school diploma or GED and at least six months in collections or related office work, plus a valid driver’s license. Prior CRM and filing experience are a plus.