Delinquency Payments & Collections Specialist

Farmers Home Furniture; Rockingham (NC); On-site; USD 30,000 - 54,000; Full time

Job summary

Farmers Home Furniture is seeking a debt collections associate to locate, notify, and secure payments from customers with delinquent accounts. The role includes contacting customers by text or phone, reviewing credit terms, and logging all activities. You will handle cash drawers, assist with in-home collections when needed, and prepare paperwork for potential legal action.

Equal opportunity employer. Employees may travel to customer homes for collections and coordinate with the Store Manager

Qualifications

• Requires a high school diploma or GED.
• Six months of experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver's License.

Responsibilities

• Sends text messages, mails late notices to encourage payment of delinquent accounts.
• Confers with customers by text or phone to determine overdue payment reasons and review terms.
• Documents all correspondence and attempted correspondence with customers.

Skills

Verbal aptitude

Mathematical aptitude

Functional reasoning

Situational reasoning

Data utilization

Human interaction

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking a debt collections associate to locate, notify, and secure payments from customers with delinquent accounts. The role includes contacting customers by text or phone, reviewing credit terms, and logging all activities. You will handle cash drawers, assist with in-home collections when needed, and prepare paperwork for potential legal action.

Equal opportunity employer. Employees may travel to customer homes for collections and coordinate with the Store Manager