Delinquency Resolution Specialist

Farmers Home Furniture; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers Home Furniture is seeking a dedicated collections associate to locate, notify, and secure payments from customers with delinquent accounts. You will text and call customers, review credit terms, and document all contact attempts to drive payment.

The role includes handling cash drawer responsibilities, visiting customers’ homes for collections, and assisting with repossessions when approved by management.

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains cash drawer and ensures it is secured when unattended.
• Travels to customers’ homes to collect on late payments and assists with repossessions if approved.
• Prepares paperwork prior to legal action for severely late-paying customers.
• Initiates credit investigations by phone for new credit applicants under direction of Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Reviews, processes, responds, distributes, files and forwards documentation as appropriate.
• Operates PC, printer, calculator, and office equipment as needed.
• Logs service requests into PQA and schedules merchandise repairs.
• Assist customers on sales floor including greetings, product demos, and updating CRM.
• Maintains an acceptable sales quota as established by Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes HOME values: Helping others, Ordinary people, motivated owner, excellence.

Skills

Payment collections

Office procedures

Valid driver’s license

Education

High School Diploma or GED

Tools

CRM

PQA

Microsoft Word

Excel

Job description

Farmers Home Furniture is seeking a dedicated collections associate to locate, notify, and secure payments from customers with delinquent accounts. You will text and call customers, review credit terms, and document all contact attempts to drive payment.

The role includes handling cash drawer responsibilities, visiting customers’ homes for collections, and assisting with repossessions when approved by management.