Delinquency Resolution Specialist

WesBanco Bank Inc.; Ellwood City (Lawrence County); On-site; USD 45,000 - 65,000; Full time

Job summary

WesBanco Bank Inc. seeks a collections professional to manage a portfolio of credit lines and consumer and personal loans. The role requires strong knowledge of state and federal regulations to ensure bank policies are followed and to guide actions on delinquent accounts.

Responsibilities include initiating calls, skip tracing, negotiating payment plans, and coordinating modifications or file evaluations. The position emphasizes compliance, accuracy, and teamwork within a regulated banking

Qualifications

• High school diploma or GED required.
• One year of related experience or training preferred.
• Strong written and verbal communication skills.

Responsibilities

• Initiates outbound and receives inbound calls related to delinquent accounts.
• Reduces delinquency and minimizes charge-offs on assigned accounts.
• Negotiates payment arrangements with borrowers.
• Completes skip tracing to locate borrowers when phone contact is unavailable.
• Reviews loan and collateral files to determine required action.
• Verifies insurance for collateralized loans and orders appraisals when appropriate.
• Maintains detailed tracking log of all accounts through the collection process.
• Researches disputes and resolves billing or payment issues.

Job description

WesBanco Bank Inc. seeks a collections professional to manage a portfolio of credit lines and consumer and personal loans. The role requires strong knowledge of state and federal regulations to ensure bank policies are followed and to guide actions on delinquent accounts.

Responsibilities include initiating calls, skip tracing, negotiating payment plans, and coordinating modifications or file evaluations. The position emphasizes compliance, accuracy, and teamwork within a regulated banking