Debt Collections Specialist — Payment Plans & Outreach

Curis Services; Niles Township (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Curis Services in Illinois seeks a dedicated Customer Service Representative to contact liable parties, arrange payment plans, and provide up-to-date account information on outstanding debts. This role requires strong communication and meticulous record-keeping in a fast-paced environment.

The ideal candidate will handle 125+ outbound calls daily, negotiate payment arrangements, and maintain accurate documentation while delivering excellent customer service and timely follow-ups.

Qualifications

• Excellent phone etiquette and ability to be persistent yet compassionate with customers.
• Experience in customer service involving phone communication with customers.
• Comfortable making 125+ outbound calls daily.
• Experience in debt collection up to $30,000.
• Knowledge of insurance payer sources (Private Pay, Medicaid, Medicare).
• Proficient in MS Office and quick to learn other software tools.

Responsibilities

• Make over 125 outbound calls daily to debtors to clarify and communicate account status.
• Negotiate payment plans that lead to efficient resolutions of outstanding debts.
• Provide excellent customer service with regular follow-ups and clear communication.
• Send letters and other mailings to liable parties informing them of debt and payment requirements.
• Log calls, emails, letters, and other actions to track progress.
• Utilize tracking software to monitor account status and provide real-time updates.
• Perform other duties to support the team and department goals.

Skills

Phone etiquette

Customer service

Outbound calling

Communication

Negotiation

Organization

Teamwork

Attention to detail

Multitasking

Persistence

Tools

Microsoft Office Suite

Job description

Curis Services in Illinois seeks a dedicated Customer Service Representative to contact liable parties, arrange payment plans, and provide up-to-date account information on outstanding debts. This role requires strong communication and meticulous record-keeping in a fast-paced environment.

The ideal candidate will handle 125+ outbound calls daily, negotiate payment arrangements, and maintain accurate documentation while delivering excellent customer service and timely follow-ups.