Collections Specialist

Vitalizing Business Solutions, Inc.; Chicago (IL); Híbrido; USD 26.000 - 28.000; Jornada completa

Descripción de la vacante

Vitalizing Business Solutions, Inc. in Chicago, IL seeks a Collection Specialist to perform routine debt collections, inform debtors of delinquencies, and present resolution options. The role requires on-site work, English fluency, and strong communication skills.

The position emphasizes following detailed procedures, documenting interactions, and escalating complex cases to management as needed. A High School diploma or GED is required.

Formación

• High School diploma or GED required.
• Must be able to read, speak and write English clearly and professionally.

Responsabilidades

• Make routine collections with debtors by phone or written contact.
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• Inform debtors of delinquencies and repayment options.
• Escalate complex cases to manager or lead collection specialist.
• Follow scripted procedures and maintain accurate records of interactions.

Conocimientos

Verbal communication

Empathy

Active listening

Teamwork

English fluency

Educación

High School Diploma or GED

Herramientas

MS Office Suite

Descripción del empleo

Job DetailsJob Location: Chicago, IL 60620Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $19.53 HourlyTravel Percentage: NoneJob Shift: DayJob Category: OtherThe Collection Specialist works under close supervision and follows specific procedures with detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Collection Specialist primary function is making routine collections and forwards more complicated accounts to the manager or lead collections specialist to form resolution. The collections specialist may perform entry level information gathering and verification for certain accounts when senior level employees or the site manager has recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison official, state and county record departments, debtors, and/or other third parties by telephone and/or in writing to request, gather and file necessary account information. The collections specialist will use specific scripts and procedures. This position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Collections Specialist may receive and submit to the client hearing requests from debtors. This position is considered non-exempt, meaning the employee is eligible for overtime pay under the provisions of the Fair Labor Standards Act (FSLA).QualificationsRequirements:High School Diploma or GED required.Must Have a Real ID and Social Security CardCollection experience preferredMust be able to speak and read English clearly, professionally, and fluentlyExcellent verbal and written communication skills.Strong active listening skills and empathy.Experience with handling escalations, ensuring quality service, and improving customer experience.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).May be required to work overtime and scheduled holidays.Must work on-site at the Chicago, Illinoisoffice location.Must complete and certify in all required internal training programs, including Outbound Call Center Debt Collections specific training.Must have the ability to work as a member of a team and collaborate with colleagues.Must have the ability to navigate multiple computer systems and enter data accurately while speaking with callers.