Collections Specialist: Resolve Dues & Boost Cash Flow

Blitt & Gaines, P.C; Naperville (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Benefits

Competitive Salary

401(k) and profit sharing plans

Job summary

A law firm located in Naperville, Illinois is seeking a Contact Us Collections Representative. The role involves managing emails from consumers and attorneys, ensuring timely responses, and maintaining client communication systems. Strong communication skills, detail orientation, and knowledge of collection laws are crucial. The ideal candidate should demonstrate independent judgment and experience in related fields. Comprehensive benefits including PTO, medical, and retirement plans are offered.

Qualifications

• Expert knowledge of all applicable Federal and State collection laws.
• Ability to type accurately 40 words per minute.
• Detail oriented with the ability to understand multiple systems.

Responsibilities

• Daily monitoring of the internal communications via Outlook.
• Maintain the Contact Us stoplight and files for client requirements.
• Proactive collections efforts through email communication with consumers.

Skills

Detail oriented communication and documentation skills

Strong written and oral communication skills

Analytical problem-solving skills

Ability to work independently

Good critical thinking skills

Education

High School diploma

Three years or more experience in call center or collections

College is a plus

Tools

Microsoft Office Products

Job description

A law firm located in Naperville, Illinois is seeking a Contact Us Collections Representative. The role involves managing emails from consumers and attorneys, ensuring timely responses, and maintaining client communication systems. Strong communication skills, detail orientation, and knowledge of collection laws are crucial. The ideal candidate should demonstrate independent judgment and experience in related fields. Comprehensive benefits including PTO, medical, and retirement plans are offered.