Collection Specialist - Flexible Scheduling & Growth

FYP BUSINESS SERVICES LLC; Town of Amherst (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food and snacks

Paid time off

Training & development

Advancement opportunities

Flexible scheduling

Job summary

FYP BUSINESS SERVICES LLC seeks a Collection Specialist to monitor accounts for outstanding payments and communicate with clients to collect funds. The ideal candidate has strong negotiation and interpersonal skills and works well with limited supervision.

Responsibilities include reviewing overdue payments, researching client data, contacting clients, and documenting collection efforts while ensuring compliance with regulations.

Qualifications

• High school diploma/GED required; a college degree is preferred.
• Previous experience as a Collection Specialist or in a similar position.
• Understanding of collection techniques.
• Knowledge of debt collection laws and regulations.
• Familiarity with Microsoft Office, Excel, and computer databases.
• Ability to work well under pressure.
• Excellent communication and negotiation skills.

Responsibilities

• Review accounts to discover overdue payments
• Research client information and historical data on accounts
• Communicate with clients regarding overdue accounts
• Collect payments and issue refunds
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Skills

Communication skills

Negotiation

Under pressure

Collection experience

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Excel

Databases

Job description

FYP BUSINESS SERVICES LLC seeks a Collection Specialist to monitor accounts for outstanding payments and communicate with clients to collect funds. The ideal candidate has strong negotiation and interpersonal skills and works well with limited supervision.

Responsibilities include reviewing overdue payments, researching client data, contacting clients, and documenting collection efforts while ensuring compliance with regulations.