Collections Specialist: Debt Recovery & Compliance

LegalStream, Inc.; Kansas; On-site; USD 32,000 - 42,000; Full time

Job summary

LegalStream, Inc. is seeking a Collections Representative to manage overdue accounts and recover debts.

The role involves contacting customers via phone, email, or mail to discuss unpaid bills, negotiate payment plans, and keep detailed records while complying with applicable laws and regulations. Key responsibilities include updating account information, researching reasons for non-payment, and collaborating with team members on-site to resolve issues.

Qualifications

• High school diploma or equivalent.
• Experience in collections, customer service, or related field.
• Strong negotiation and communication skills.
• Proficiency using computer software and databases.
• Knowledge of relevant laws and regulations such as the FDCPA.

Responsibilities

• Contact customers by phone, email, or mail to discuss overdue accounts.
• Negotiate payment plans and ensure timely debt recovery.
• Update and maintain accurate account information in the database.
• Research accounts to understand non-payment reasons and determine action.
• Collaborate with team and other departments on-site to resolve issues.
• Ensure compliance with policies, procedures, FDCPA, and applicable laws.
• Identify and resolve disputes during the collection process.
• Provide empathetic, professional customer service during interactions.
• Regularly review account statuses and take appropriate action.

Skills

Negotiation skills

Verbal communication

Written communication

Proficiency with computer software

Education

High school diploma or equivalent

Tools

Databases

Job description

LegalStream, Inc. is seeking a Collections Representative to manage overdue accounts and recover debts.

The role involves contacting customers via phone, email, or mail to discuss unpaid bills, negotiate payment plans, and keep detailed records while complying with applicable laws and regulations. Key responsibilities include updating account information, researching reasons for non-payment, and collaborating with team members on-site to resolve issues.