Debt Collections Specialist – Negotiations & Plans

Purpose Financial; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

401(k) with company match

Paid parental leave

Paid time off including volunteer time

Tuition reimbursement

Business casual environment

Employee assistance program

Free parking at Greenville office

Job summary

Purpose Financial, a consumer financial services company, is seeking a collections specialist to contact and negotiate payments on overdue loans. You will liaise between creditors and customers, handling inbound and outbound calls in a fast-paced environment.

The role requires strong communication, negotiation, and compliance with company policies. Eligible candidates should have a High School Diploma or GED, 1+ year in customer service, and ideally 3 years in collections; bilingual Spanish is

Qualifications

• High School Diploma or GED required.
• Minimum 1 year call center or customer service experience.
• 3 years collections experience in high-volume center preferred.
• Bilingual in Spanish preferred.
• Able to work flexible hours.

Responsibilities

• Advise customers on debt repayment options.
• Negotiate payment plans per company guidelines.
• Build rapport with customers over the phone to regain loyalty.
• Initiate inbound and outbound debt collection calls.
• Maintain compliance with policies and ethics.

Skills

Communication skills

Negotiation

Customer service

Bilingual English/Spanish (preferred)

Critical thinking

Adaptability

Education

High School Diploma or GED

Tools

CRM software

Job description

Purpose Financial, a consumer financial services company, is seeking a collections specialist to contact and negotiate payments on overdue loans. You will liaise between creditors and customers, handling inbound and outbound calls in a fast-paced environment.

The role requires strong communication, negotiation, and compliance with company policies. Eligible candidates should have a High School Diploma or GED, 1+ year in customer service, and ideally 3 years in collections; bilingual Spanish is