Customer Service Representative - Debt Collection Support

Curis Services; Niles Township (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Curis Services in Illinois seeks a dedicated Customer Service Representative to contact liable parties, arrange payment plans, and provide up-to-date account information on outstanding debts. This role requires strong communication and meticulous record-keeping in a fast-paced environment.

The ideal candidate will handle 125+ outbound calls daily, negotiate payment arrangements, and maintain accurate documentation while delivering excellent customer service and timely follow-ups.

Qualifications

• Excellent phone etiquette and ability to be persistent yet compassionate with customers.
• Experience in customer service involving phone communication with customers.
• Comfortable making 125+ outbound calls daily.
• Experience in debt collection up to $30,000.
• Knowledge of insurance payer sources (Private Pay, Medicaid, Medicare).
• Proficient in MS Office and quick to learn other software tools.

Responsibilities

• Make over 125 outbound calls daily to debtors to clarify and communicate account status.
• Negotiate payment plans that lead to efficient resolutions of outstanding debts.
• Provide excellent customer service with regular follow-ups and clear communication.
• Send letters and other mailings to liable parties informing them of debt and payment requirements.
• Log calls, emails, letters, and other actions to track progress.
• Utilize tracking software to monitor account status and provide real-time updates.
• Perform other duties to support the team and department goals.

Skills

Phone etiquette

Customer service

Outbound calling

Communication

Negotiation

Organization

Teamwork

Attention to detail

Multitasking

Persistence

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative in contacting liable parties and arranging payment plans. This role involves providing accurate, up-to-date account information to parties regarding outstanding debts, working proactively to secure payments and/or efficient repayment plans, and ensuring that all payments and accounts are processed and recorded correctly. This is a fast-paced position that requires the ability to multitask and work efficiently under pressure.

Essential Duties and Responsibilities

• Make over 125 outbound calls daily to debtors to clarify and communicate account status.
• Negotiate payment plans that lead to efficient and effective resolutions of outstanding debts.
• Provide excellent customer service with regular follow-ups and clear communication.
• Send letters and other mailings to liable parties informing them of debt and payment requirements.
• Log calls, emails, letters, and other actions taken to track the department's progress and efforts.
• Utilize tracking software to monitor account status and provide real-time updates.
• Perform other duties as assigned to support the team and department goals.

Qualifications

To succeed in this role, an individual must be able to effectively carry out each of the essential duties. The following are the qualifications required:

• Strong phone etiquette with the ability to be persistent yet compassionate when dealing with customers.
• Previous customer service experience in any capacity that involves communication with customers over the phone.
• Comfortable making over 125 outbound calls daily.
• Experience with debt collection, particularly for amounts up to $30,000.
• Knowledge of various insurance and payer sources (e.g., Private Pay, Medicaid, Medicare).
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and the ability to quickly learn other software tools.

Additional Skills and Abilities

• Exceptional communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to stay motivated and persistent while maintaining professionalism.
• Ability to thrive in a fast-paced environment, managing multiple tasks efficiently.