Debt Collections & Negotiation Specialist

Fresh View Solutions; Overland Park (KS); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Training program

Zusammenfassung

Fresh View Solutions in Overland Park, KS is seeking a Collector to help customers on their financial journey by arranging payment solutions and promoting financial wellness. You will contact customers about credit accounts, evaluate accounts, and balance needs with policies while employing problem solving and skip tracing to locate the right contact, ensuring FDCPA compliance and professional service.

Join a team focused on growth, training, and making a difference in the asset recovery field

Qualifikationen

• High school diploma or GED required.
• At least 1 year in a fast-paced call center or customer service role.
• Strong interpersonal and relationship-building skills.
• Excellent problem-solving and negotiation abilities.
• Ability to stay composed during difficult calls.
• Results-driven with a sense of urgency.
• Basic financial understanding.
• Proficient with computers and learning new software.
• Bilingual English/Spanish, if applicable.

Aufgaben

• Contact customers about their consumer credit accounts to arrange payment solutions.
• Assess accounts and balance customer needs with company policies.
• Use critical thinking to overcome obstacles and secure payments.
• Deliver positive customer experiences on every call.
• Utilize skip-tracing tools to locate the right party contact.
• Ensure compliance with FDCPA and other laws.

Kenntnisse

Interpersonal skills

Negotiation skills

Problem solving

Composure under pressure

Results oriented

Computer literacy

Bilingual English/Spanish

Ausbildung

High school diploma or GED

Tools

Skip tracing tools

Jobbeschreibung

Fresh View Solutions in Overland Park, KS is seeking a Collector to help customers on their financial journey by arranging payment solutions and promoting financial wellness. You will contact customers about credit accounts, evaluate accounts, and balance needs with policies while employing problem solving and skip tracing to locate the right contact, ensuring FDCPA compliance and professional service.

Join a team focused on growth, training, and making a difference in the asset recovery field