Debt Collections

Recovery Solutions Group LLC; Milford (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Training & development

Vision insurance

Job summary

Recovery Solutions Group LLC in Milford, DE is seeking a Debt Collections Specialist to join our team. In this role you will contact debtors to recover balances, negotiate payment arrangements, and document all activity in our system.

You will work in a fast-paced environment, adhere to FDCPA and regulations, handle high call volumes, meet targets, and maintain professional relationships with debtors. A high school diploma is required; further education is a plus.

Qualifications

• Prior experience in debt collections, accounts receivable, or a related financial role preferred.
• Working knowledge of FDCPA regulations and collections compliance standards.
• Strong negotiation, communication, and conflict resolution skills.
• Proficiency with collections software and general computer applications.

Responsibilities

• Contact debtors via phone, email, and written correspondence to recover outstanding balances
• Negotiate payment arrangements and settlements in accordance with company guidelines
• Accurately document all collection activity and account updates in the collections management system
• Review and analyze debtor accounts to determine appropriate collection strategies
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
• Meet or exceed individual and team collection targets and performance metrics
• Handle inbound and outbound calls professionally while maintaining positive debtor relationships

Skills

Negotiation

Communication

Conflict resolution

Empathy

Collections software

Education

High school diploma or GED

Associate's or Bachelor's degree a plus

Tools

Collections software

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Training & development
• Vision insurance

About the Role:

Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial services while making a real impact for our clients. If you thrive in a fast-paced environment and have a knack for negotiation and problem-solving, we want to hear from you!

Responsibilities:

• Contact debtors via phone, email, and written correspondence to recover outstanding balances
• Negotiate payment arrangements and settlements in accordance with company guidelines
• Accurately document all collection activity and account updates in the collections management system
• Review and analyze debtor accounts to determine appropriate collection strategies
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
• Meet or exceed individual and team collection targets and performance metrics
• Handle inbound and outbound calls professionally while maintaining positive debtor relationships

Requirements:

• Prior experience in debt collections, accounts receivable, or a related financial role preferred
• Working knowledge of FDCPA regulations and collections compliance standards
• Strong negotiation, communication, and conflict resolution skills
• Proficiency with collections software and general computer applications
• Ability to handle high call volumes and manage multiple accounts simultaneously
• High school diploma or GED required; associate's or bachelor's degree a plus
• Professional, persistent, and empathetic demeanor when working with debtors

About Us:

Recovery Solutions Group LLC is a trusted debt recovery firm based in Milford, DE, dedicated to delivering results-driven collection services for our clients. We pride ourselves on maintaining the highest standards of compliance and professionalism in the industry. Our team enjoys a supportive work environment, competitive compensation, and the opportunity to grow within a company that values integrity and performance.

The hours are M-F (8-4)

What to expect during the interview process:

Interviews are conducted in person during normal business hours, typically around 9:00 AM, although we can accommodate other times when needed. You'll complete a quick typing test and meet with one of our managers to talk more about the role and see if it feels like a good fit on both sides.