Debt Collections Specialist: Negotiation & Compliance

Recovery Solutions Group LLC; Milford (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Training & development

Vision insurance

Job summary

Recovery Solutions Group LLC in Milford, DE is seeking a Debt Collections Specialist to join our team. In this role you will contact debtors to recover balances, negotiate payment arrangements, and document all activity in our system.

You will work in a fast-paced environment, adhere to FDCPA and regulations, handle high call volumes, meet targets, and maintain professional relationships with debtors. A high school diploma is required; further education is a plus.

Qualifications

• Prior experience in debt collections, accounts receivable, or a related financial role preferred.
• Working knowledge of FDCPA regulations and collections compliance standards.
• Strong negotiation, communication, and conflict resolution skills.
• Proficiency with collections software and general computer applications.

Responsibilities

• Contact debtors via phone, email, and written correspondence to recover outstanding balances
• Negotiate payment arrangements and settlements in accordance with company guidelines
• Accurately document all collection activity and account updates in the collections management system
• Review and analyze debtor accounts to determine appropriate collection strategies
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
• Meet or exceed individual and team collection targets and performance metrics
• Handle inbound and outbound calls professionally while maintaining positive debtor relationships

Skills

Negotiation

Communication

Conflict resolution

Empathy

Collections software

Education

High school diploma or GED

Associate's or Bachelor's degree a plus

Tools

Collections software

Job description

Recovery Solutions Group LLC in Milford, DE is seeking a Debt Collections Specialist to join our team. In this role you will contact debtors to recover balances, negotiate payment arrangements, and document all activity in our system.

You will work in a fast-paced environment, adhere to FDCPA and regulations, handle high call volumes, meet targets, and maintain professional relationships with debtors. A high school diploma is required; further education is a plus.