Debt Collections Specialist

NCC-PL | National Coordination Centre – Poland; Feasterville-Trevose (Bucks County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Hybrid work arrangements

Medical, dental, and vision insurance

401(k) with Company match

Paid time off and paid holidays

Comprehensive training and ongoing coaching

Supportive team culture

Disability Insurance

401(k) match

Paid time off

Job summary

A leading financial services provider is seeking a Debt Collections Specialist to manage overdue accounts and recover debts. The role demands strong communication skills and the ability to negotiate payment plans while ensuring compliance with regulations. With uncapped earning potential, hybrid work arrangements, and a supportive team culture, this position is ideal for those who thrive in a goal-driven environment. Comprehensive training and benefits including medical insurance and 401(k) match are offered.

Qualifications

• Ability to stay composed and confident during calls.
• Prior collections or call center experience is helpful, but training is provided.
• Willingness to learn new systems.
• Basic computer proficiency; ability to learn new systems.

Responsibilities

• Make and receive calls to discuss past-due accounts.
• Negotiate payment arrangements in compliance with Company guidelines.
• Document all interactions accurately.
• Document interactions accurately in records.
• Meet daily, weekly and monthly performance goals.
• Adhere to FDCPA and state/federal regulations.

Skills

Strong communication skills

Active-listening skills

Solutions-focused

Comfort with performance metrics

Computer proficiency

Call center experience helpful

Job description

Debt Collections Specialist - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?

We're hiring Debt Collections Specialist who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.

Position Overview

Our Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do

• Make and receive calls to discuss past-due accounts with customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiates payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, state and Company regulations, including FDCPA

What You Bring

• Strong communication and active-listening skills
• Ability to stay composed, confident and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required. We provide training

Why You'll Love Working Here

• Uncapped earning potential with competitive hourly pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company paid Life Insurance
• Company paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.