Collector: Solve Delinquent Accounts & Grow Your Career

Ascent Funding; Sioux Falls (SD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision coverage

PTO and holidays

Work From Home program eligibility

Job summary

Goal Solutions is seeking a Collector for our Sioux Falls-based Recovery & Collections team. You will communicate with borrowers via calls and email to resolve delinquent accounts, negotiate repayment options, and deliver compliant, customer-focused solutions.

You will work in a fast-paced, metrics-driven environment, documenting activities precisely while supporting both borrower success and business objectives.

Qualifications

• 1+ years in customer service, collections, call center, or related roles.
• Strong communication and relationship-building skills.
• Ability to handle difficult conversations professionally and effectively.
• Solid problem-solving and negotiation abilities.
• Ability to follow documented procedures and compliance requirements.

Responsibilities

• Place outbound calls to past-due accounts and discuss repayment options.
• Handle inbound borrower inquiries and provide account assistance.
• Negotiate payment arrangements and secure commitments to repay balances.
• Educate borrowers on options, status, and available programs.
• Encourage self-service and enrollment in payment tools.
• Document all borrower interactions accurately in servicing systems.

Skills

Customer service

Collections experience

Financial services

Call center

Tools

Outlook

Word

Excel

Job description

Goal Solutions is seeking a Collector for our Sioux Falls-based Recovery & Collections team. You will communicate with borrowers via calls and email to resolve delinquent accounts, negotiate repayment options, and deliver compliant, customer-focused solutions.

You will work in a fast-paced, metrics-driven environment, documenting activities precisely while supporting both borrower success and business objectives.