Dealer Services Pro: Elevate Automotive Dealer Success

Cox Enterprises, Inc.; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits starting Day 1

401(k) with company match up to 8%

Job summary

Manheim, part of the Cox Automotive family, is seeking a Dealer Services Specialist II to support dealer clients and manage relationships. You will guide dealers through auctions and vehicle sales, coordinating with internal teams to ensure vehicles are auction-ready and pricing guidance is provided.

This role emphasizes fast-paced problem-solving, strong communication, and consultative selling. Ideal candidates bring 3+ years in customer service or sales support within automotive or dealership

Qualifications

• 3+ years of related customer service, sales support, automotive, auction, or dealership experience.
• Strong communication and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Auction or dealership experience is a plus.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Serve as the primary point of contact for dealer clients
• Build strong customer relationships and provide consultative support
• Assist dealers through the auction and vehicle sales process
• Support sale day activities and represent dealer accounts
• Provide guidance on vehicle pricing, valuations, and reconditioning opportunities
• Coordinate with internal teams to ensure vehicles are ready for auction
• Deliver solutions and create a seamless customer experience

Skills

Customer service

Sales support

Relationship management

Communication

Problem-solving

Multitasking

Bilingual English/Spanish

Job description

Manheim, part of the Cox Automotive family, is seeking a Dealer Services Specialist II to support dealer clients and manage relationships. You will guide dealers through auctions and vehicle sales, coordinating with internal teams to ensure vehicles are auction-ready and pricing guidance is provided.

This role emphasizes fast-paced problem-solving, strong communication, and consultative selling. Ideal candidates bring 3+ years in customer service or sales support within automotive or dealership