Dealer Services & Auction Coordinator

Cox Enterprises, Inc.; Woods Cross (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a Customer Sales Coordinator to monitor and coordinate activities for the preparation and sale of customer vehicles through the auction process, aiming to meet customer expectations and optimize sales operations.

The role involves on-site dealer interaction, cross-functional coordination, and proactive problem resolution to ensure vehicles are prepared and presented effectively for sale both in-lane and online.

Qualifications

• High School Diploma or GED and 3 years in related field.
• Auto Auction or Dealership experience a plus.
• Proficient in MS Office and Internet use.
• Strong written and verbal communication.
• Ability to work in a high-performance, fast-paced team environment.
• Adaptable to changing environment.
• Excellent customer service and problem solving.

Responsibilities

• Provide consultation to customers regarding setting floor prices prior to every sale and educate dealers if needed to MMR.
• Represent the Dealer Sales Lane at the location on sale days and promote services.
• Coordinate with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block or is posted on OVE.
• Investigate, troubleshoot, and resolve customer problems; serve as liaison between customers, sales teams, and location personnel.
• Work directly with customers onsite, via email and phone to ensure expectations are met and service issues are resolved.
• Champions all sale day preparations related to in‑lane and online sales.
• Maximize the number of transactions on OVE; promote all listings onsite and offsite.
• Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and other Manheim services; provide training.
• Demonstrates professionalism and appreciation for business relationships with dealers and Manheim.
• Assist with customer care issues and respond to dealer inquiries in a professional manner.
• Develop and strengthen relationships with dealers via phone, online, and meetings; collect feedback sessions.
• Serve as initial contact for buyers and sellers.
• Load inventory for dealers and review sale line up for readiness.
• Solicit inventory and offer additional services to all buyers.
• Identify sold units and facilitate transactions through completion with proper documentation.
• Work with manager to ensure a consistent online and in‑lane customer experience and high service levels.
• Walk vehicles for/with account representative and recommend reconditioning to increase value.
• Review vehicles in sale line‑up and ensure sale readiness with repairs and VIN checks.
• Coordinate with Recon shops to ensure repairs are completed promptly.
• Work closely with check‑in and lot operations to ensure work is completed.
• Escalate issues to customers as needed.

Skills

Communication

MS Office

Customer service

Problem solving

Teamwork

Adaptability

Attention to detail

Education

HS diploma/GED

Tools

MS Office

Internet

Job description

Cox Enterprises, Inc. is seeking a Customer Sales Coordinator to monitor and coordinate activities for the preparation and sale of customer vehicles through the auction process, aiming to meet customer expectations and optimize sales operations.

The role involves on-site dealer interaction, cross-functional coordination, and proactive problem resolution to ensure vehicles are prepared and presented effectively for sale both in-lane and online.