Account Operations Specialist II: Vehicle & Auction Support

Cox Enterprises, Inc.; Riverside (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a customer service professional to resolve client issues in automotive accounts and coordinate with auction teams.

You will provide exemplary service for vehicle condition inquiries, prepare reconditioning estimates, and ensure accurate condition reporting. The role involves safeguarding client relationships, guiding auction processes, upselling Cox/CAI products, and maintaining compliance with safety and privacy policies.

Qualifications

• High School Diploma or GED with related field experience.
• Alternative is 5 years in related field or other certifications.
• Valid driver’s license and safe driving record.

Responsibilities

• Resolve client issues for accounts from simple to complex, coordinating with auction teams and stakeholders.
• Provide exceptional customer service addressing vehicle condition inquiries and discrepancies.
• Coordinate sale vehicle run processes and liaise with auction departments for inventory movement.
• Build relationships with clients, prepare reconditioning estimates, and oversee condition reports.
• Demonstrate knowledge of condition report data and vehicle inspection processes.
• Educate clients on auction processes and upsell Cox/CAI products and services.
• Prioritize tasks and maintain professional client relationships to resolve issues promptly.
• Coordinate redemptions, ensure proper documentation, and comply with PII policies.
• Maintain adherence to Cox standards and guidelines for reconditioning services.
• Proficiency with MS Office and internal business platforms.

Skills

Customer service

Communication

Prioritization

Multi-tasking

Safety compliance

Education

High School Diploma / GED

3 years related field experience

5 years related field experience

Tools

Microsoft Office

Internal platforms

Job description

Cox Enterprises, Inc. is seeking a customer service professional to resolve client issues in automotive accounts and coordinate with auction teams.

You will provide exemplary service for vehicle condition inquiries, prepare reconditioning estimates, and ensure accurate condition reporting. The role involves safeguarding client relationships, guiding auction processes, upselling Cox/CAI products, and maintaining compliance with safety and privacy policies.