Dealer Order & Support Specialist

TEKsystems; Renton (WA); On-site; USD 31,685,000 - 34,440,000; Full time

Job summary

TEKsystems in Renton, WA is seeking a Customer Service Representative to support the Dealer Experience team. The role handles web-based customer cases, dealer orders, and end-to-end order lifecycle support, primarily via Salesforce and Outlook.

The ideal candidate excels in structured environments, communicates effectively in writing, and can manage multiple tasks with accuracy and reliability in a fully onsite setting.

Qualifications

• Customer service experience involving issue resolution and customer support.
• Ability to resolve complex customer situations without relying on scripts or step-by-step instructions.
• Excellent written communication and professional email correspondence skills.

Responsibilities

• Process and enter dealer orders received through Salesforce web cases.
• Manage customer orders throughout the entire order lifecycle.
• Maintain proactive communication with dealers regarding order status updates, shipping information, and tracking details.
• Communicate product availability, lead times and delivery expectations, and pricing policies.
• Negotiate vendor lead times and availability based on dealer needs and urgency.
• Research and resolve shipment issues, expedited orders, and special order requests.
• Coordinate with internal teams and external vendors to provide timely customer solutions.
• Utilize Salesforce and internal systems to document, track, and manage customer cases.
• Provide high-volume customer support primarily through email and written communication using Microsoft Outlook.
• Ensure compliance with established processes, procedures, and system requirements.
• Participate in special projects and additional operational initiatives as assigned.

Skills

Customer service

Salesforce CRM

Education

Bachelor's degree (completed or in progress)

Job description

TEKsystems in Renton, WA is seeking a Customer Service Representative to support the Dealer Experience team. The role handles web-based customer cases, dealer orders, and end-to-end order lifecycle support, primarily via Salesforce and Outlook.

The ideal candidate excels in structured environments, communicates effectively in writing, and can manage multiple tasks with accuracy and reliability in a fully onsite setting.