Remote Customer Support Specialist IT Troubleshooter

DealerBuilt; Houston (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

401(k) with company match

Comprehensive health coverage

Employee Assistance Program

Job summary

DealerBuilt is seeking a Customer Support Specialist to join our team in Houston. This role emphasizes exceptional customer service, addressing inquiries and resolving issues efficiently. The ideal candidate will possess excellent communication skills, a strong understanding of technology, and at least three years of relevant experience.

Join us for competitive compensation, comprehensive health coverage, and unlimited paid time off, all within a flexible work environment!

Qualifications

• At least three years of related experience required.
• Strong training and presentation skills.
• Prior management experience highly preferred.

Responsibilities

• Serve as the first point of contact for customers seeking assistance.
• Respond to customer inquiries and resolve issues promptly.
• Perform remote troubleshooting through diagnostic techniques.

Skills

Verbal communication

Customer service

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

DealerBuilt is seeking a Customer Support Specialist to join our team in Houston. This role emphasizes exceptional customer service, addressing inquiries and resolving issues efficiently. The ideal candidate will possess excellent communication skills, a strong understanding of technology, and at least three years of relevant experience.

Join us for competitive compensation, comprehensive health coverage, and unlimited paid time off, all within a flexible work environment!