Dealer Experience Specialist: Relationship & Solutions

Insight Global; Renton (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

Insight Global is seeking a Dealer Experience Specialist for an onsite role in Renton, WA. The position starts with a 6-month contract and offers extension or conversion opportunities.

The role focuses on order management, shipment concerns, pricing inquiries, and dealer support in a fast-paced environment. Ideal candidates will have strong communication, problem-solving, and relationship-building skills, with experience supporting dealers, customers, vendors, or supply chain operations.

Qualifications

• Bachelor's degree preferred.
• Experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship-building skills.

Responsibilities

• Own order management and dealer support.
• Handle shipment concerns and pricing inquiries.
• Assist dealers and customers with inquiries across systems.
• Support vendors and supply chain-related tasks as needed.

Skills

Verbal communication

Written communication

Negotiation

Relationship-building

De-escalation

Problem-solving

Systems navigation

Attention to detail

Decision making in ambiguity

Team-oriented

Education

Bachelor's degree preferred

Tools

CRM systems

Dual monitors

Job description

Insight Global is seeking a Dealer Experience Specialist for an onsite role in Renton, WA. The position starts with a 6-month contract and offers extension or conversion opportunities.

The role focuses on order management, shipment concerns, pricing inquiries, and dealer support in a fast-paced environment. Ideal candidates will have strong communication, problem-solving, and relationship-building skills, with experience supporting dealers, customers, vendors, or supply chain operations.