Onsite Dealer Order & Case Specialist

TEKsystems; Renton (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation

Transportation benefits

Job summary

TEKsystems in Renton, WA is seeking a Dealer Support Specialist for 100% onsite work. You will manage dealer orders, provide written updates, and resolve issues using Salesforce and internal systems. The role emphasizes accuracy, timely communication, and customer-focused problem solving.

The position is contract-to-hire with strong potential for extension and growth within the organization. Prior experience in a customer-service or operations role is valued.

Qualifications

• Previous customer service experience involving issue resolution.
• Strong written communication and professional email skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with high accuracy and organizational skills.
• Willingness to learn and navigate multiple systems independently.

Responsibilities

• Process dealer orders entered through Salesforce with accuracy.
• Manage orders from entry to shipment and delivery.
• Provide proactive written updates on status, shipping, and lead times.
• Coordinate with internal teams and external vendors for timely solutions.
• Document cases in Salesforce and internal systems and maintain SOPs.

Skills

Customer service

Problem solving

Written communication

Multitasking

Organizational skills

Independent learner

Education

Bachelor's degree (in progress acceptable)

Tools

Salesforce

Outlook

CRM systems

Job description

TEKsystems in Renton, WA is seeking a Dealer Support Specialist for 100% onsite work. You will manage dealer orders, provide written updates, and resolve issues using Salesforce and internal systems. The role emphasizes accuracy, timely communication, and customer-focused problem solving.

The position is contract-to-hire with strong potential for extension and growth within the organization. Prior experience in a customer-service or operations role is valued.