Vehicle Support Center Lead — Drive Uptime & Service

TEKsystems; Renton (WA); On-site; USD 90,000 - 128,000; Full time

Benefits offered by this job

Pension plan

Paid time off

12 holidays

Tuition reimbursement

Medical, dental, and vision coverage

401k match

Job summary

TEKsystems in Renton, WA is seeking a Vehicle Support Center Supervisor to lead a high-performing team that supports dealer technicians across North America and global operations. This onsite role focuses on improving uptime, customer support, and driving performance.

The ideal candidate has strong leadership, analytical thinking, and experience in fast-paced technical support. You will guide coaching, prepare updates for leadership, and partner with cross-functional teams to deliver measurable

Qualifications

• Bachelor's degree in Business, Engineering, Automotive Technology, or related field.
• 3+ years in operations, customer/technical support, automotive, or fleet services.
• Supervisory experience preferred; strong leadership via mentoring, coaching, or project leadership.
• Strong analytical and problem-solving skills with data-driven decisions.
• Experience evaluating operational performance, identifying trends, and implementing improvements.
• Technical exposure to automotive or related industries.
• Experience in fast-paced support/operations & MS Office.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, coach, and develop the Vehicle Support Center team.
• Conduct performance reviews and ongoing coaching.
• Analyze metrics, feedback, and trends.
• Drive continuous improvement for efficiency, service quality, and satisfaction.
• Partner with cross-functional teams to resolve challenges.
• Support onboarding, training, and development.
• Oversee knowledge base, SOPs, and work instructions.
• Identify barriers and implement solutions.
• Support diagnostics and vehicle uptime initiatives.
• Present updates and recommendations to leadership.
• Lead tours of the Vehicle Support Center.
• Foster accountability and collaboration.

Skills

Leadership

Analytics

Data analytics

Problem-solving

Communication

Team development

Operations management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

TEKsystems in Renton, WA is seeking a Vehicle Support Center Supervisor to lead a high-performing team that supports dealer technicians across North America and global operations. This onsite role focuses on improving uptime, customer support, and driving performance.

The ideal candidate has strong leadership, analytical thinking, and experience in fast-paced technical support. You will guide coaching, prepare updates for leadership, and partner with cross-functional teams to deliver measurable