Dayforce HR Tech Analyst: Data & Help Desk

Lpc; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Employee assistance program

Job summary

Lincoln Property Company in Charlotte, NC is seeking an HR Technology Analyst who will serve as the first contact for the HR technology help desk, troubleshoot Dayforce issues, audit updates before go-live, and maintain data accuracy through regular audits. This role supports day-to-day Dayforce operations and collaborates with cross-functional teams across HR and payroll.

The Analyst partners with the Manager, HR Technology to document processes, prepare HRIS reports and dashboards, manage user

Qualifications

• Bachelor's degree in HR, Business Administration, Information Systems, or related field; equivalent experience considered.
• 1–3 years in HRIS, HR operations, help desk/support, or a related HR technology role.
• Experience with Dayforce or a comparable HRIS strongly preferred.
• Strong analytical and troubleshooting skills; able to identify root causes of issues.
• Proficiency with Microsoft Excel (formulas, pivot tables); comfortable with large data sets.
• High attention to detail and confidential handling of employee data.
• Strong written and verbal communication; able to explain technical issues to non-technical users.
• Ability to manage multiple inquiries and deadlines, especially during Dayforce release/testing.

Responsibilities

• Serve as the first point of contact for HR Technology help desk inquiries, triaging requests and escalating complex issues to the Manager, HR Technology.
• Troubleshoot Dayforce day-to-day system errors, software bugs, and workflow issues; escalate when needed.
• Audit and test new Dayforce updates and releases prior to production push, documenting results and flagging issues for resolution.
• Maintain data accuracy across Dayforce through regular audits and by reviewing new form submissions for completeness and correctness.
• Process new site adds in Dayforce when new management contracts are signed, ensuring timely and accurate system setup.
• Prepare recurring and ad hoc HRIS reports, data extracts, and dashboards to support HR, Payroll, and business stakeholders.
• Maintain process documentation, job aids, and user guides for common Dayforce transactions and self-service functions.
• Support user access, security role, and workflow configuration tasks under the direction of the Manager, HR Technology.
• Partner with the Manager, HR Technology to identify recurring issues and recommend process improvements.
• Perform other duties and responsibilities as assigned.

Skills

Analytical skills

Troubleshooting

Communication

Data accuracy

Multi-tasking

Problem-solving

Education

Bachelor's degree in HR/Business/IS

Tools

Dayforce

Microsoft Excel

Job description

Lincoln Property Company in Charlotte, NC is seeking an HR Technology Analyst who will serve as the first contact for the HR technology help desk, troubleshoot Dayforce issues, audit updates before go-live, and maintain data accuracy through regular audits. This role supports day-to-day Dayforce operations and collaborates with cross-functional teams across HR and payroll.

The Analyst partners with the Manager, HR Technology to document processes, prepare HRIS reports and dashboards, manage user