Day-Shift Patient Concierge & Care Coordinator

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive culture

Meaningful work

Job summary

Trinity Health IHA Medical Group seeks a Patient Visit Specialist to deliver attentive service to patients and guests, guiding unfamiliar visitors and coordinating with staff for a warm hand-off. You will handle scheduling, insurance verification, authorization, check-in/check-out, and day-to-day office tasks, ensuring accurate billing and smooth patient flow in a fast-paced healthcare setting in Michigan.

Experience in medical office environments (2+ years) and a High School Diploma or GED are

Qualifications

• High School Diploma or GED required; courses in insurance/billing or medical practice education are preferred.
• Minimum 2 years of experience in a medical or physician office or comparable healthcare environment.

Responsibilities

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and follow-up.
• Obtains insurance verification and secures authorization required for services provided.
• Schedule, confirm, and reschedule office appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

Skills

Customer service

Scheduling

Insurance verification

Billing

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks a Patient Visit Specialist to deliver attentive service to patients and guests, guiding unfamiliar visitors and coordinating with staff for a warm hand-off. You will handle scheduling, insurance verification, authorization, check-in/check-out, and day-to-day office tasks, ensuring accurate billing and smooth patient flow in a fast-paced healthcare setting in Michigan.

Experience in medical office environments (2+ years) and a High School Diploma or GED are