Patient Concierge: Medical Receptionist, Day Shift

IHA; Ypsilanti (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to greet patients, verify registrations, schedule appointments, and support front-desk operations. You will be the first point of contact, helping create a positive patient experience and ensuring efficient service.

You will answer phones, handle inquiries, collect payments, assist with paperwork and MyChart, and maintain accurate patient records.

Qualifications

• High School Diploma or GED required; course work in insurance/billing or related areas is a plus.
• 1–2 years in a medical/physician office or customer service environment preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registrations and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and clinical staff for a smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to greet patients, verify registrations, schedule appointments, and support front-desk operations. You will be the first point of contact, helping create a positive patient experience and ensuring efficient service.

You will answer phones, handle inquiries, collect payments, assist with paperwork and MyChart, and maintain accurate patient records.