Patient Services Coordinator — First-Contact & Scheduling

IHA; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first contact for patients, delivering welcoming, compassionate service and supporting efficient office operations.

You will check in patients, verify registration and insurance, schedule appointments, answer calls, collect payments, support MyChart, and maintain patient records to ensure a smooth, patient-centered experience.

Qualifications

• High school diploma or GED required.
• 1–2 years in medical or customer service environment preferred.
• Experience with patient check-in, scheduling, and billing support is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Office etiquette

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first contact for patients, delivering welcoming, compassionate service and supporting efficient office operations.

You will check in patients, verify registration and insurance, schedule appointments, answer calls, collect payments, support MyChart, and maintain patient records to ensure a smooth, patient-centered experience.