Part-Time Medical Office: Patient Experience Concierge

Trinity Health Corp.; United States; On-site; USD 17,000 - 28,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to act as the first contact for patients and support efficient office operations. You will verify registrations and insurance, answer calls, and assist with MyChart and billing tasks.

Day shift, part-time role with opportunities to contribute to a high-quality patient experience and collaborative team environment across Southeast Michigan. Prior medical office experience is preferred.

Qualifications

• High School Diploma or GED or equivalent.
• 1–2 years of experience in a medical or customer-service environment preferred.
• Experience in medical office operations is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone handling

Scheduling

Registration & insurance verification

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to act as the first contact for patients and support efficient office operations. You will verify registrations and insurance, answer calls, and assist with MyChart and billing tasks.

Day shift, part-time role with opportunities to contribute to a high-quality patient experience and collaborative team environment across Southeast Michigan. Prior medical office experience is preferred.