Day-Shift Patient Access Specialist

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative to be the first point of contact, delivering outstanding service in person or by phone and helping create a welcoming, efficient clinic experience.

Day shift, 40 hours weekly, with no nights, weekends, or holidays in many locations; clinics may close early on Fridays. You will verify demographics, schedule appointments, and manage financial obligations to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greeting patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Education

High school diploma

Job description

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative to be the first point of contact, delivering outstanding service in person or by phone and helping create a welcoming, efficient clinic experience.

Day shift, 40 hours weekly, with no nights, weekends, or holidays in many locations; clinics may close early on Fridays. You will verify demographics, schedule appointments, and manage financial obligations to ensure smooth patient flow.