Day Front Desk & Member Services Associate

Planet Fitness - TG3E/CM3; Niles (OH); Vor Ort; USD 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

PTO – Paid Time Off

401(K) and Roth Retirement Savings

Zusammenfassung

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will handle inquiries, process memberships, and promote promotions while maintaining a clean, welcoming club environment.

This on-site role requires a professional demeanor, strong communication, and a focus on exceptional customer service. You will support tour sign-ups, answer phones, and help with billing questions, ensuring a positive member experience consistent with

Qualifikationen

• Greet members and guests professionally and promptly.
• Explain memberships, upgrades and promotions to prospective members.
• Ability to work on-site and follow company policies and safety rules.

Aufgaben

• Greet members and guests in a friendly, professional manner.
• Assist with account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments using the POS system.

Kenntnisse

Customer service

Sales

Membership sign-up

Communication

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will handle inquiries, process memberships, and promote promotions while maintaining a clean, welcoming club environment.

This on-site role requires a professional demeanor, strong communication, and a focus on exceptional customer service. You will support tour sign-ups, answer phones, and help with billing questions, ensuring a positive member experience consistent with