Community Concierge Manager on Duty - Impact Leader

Ymca-of-Metropolitan-Chicag; Palatine (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Dental insurance

Vision insurance

PTO and paid holidays

403(b) plan with company contributions

Family gym membership

Professional development opportunities

Discounts on programs and events

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge, Manager on Duty to lead front-desk operations at the Community Hub and deliver best-in-class customer experiences. You will greet members, handle inquiries, and coordinate with leadership to keep spaces safe and welcoming.

Ideal candidates are 18+, have a high school diploma or GED, and can work weekday evenings and mornings. Ongoing YMCA trainings and certifications will be provided to support your growth and service excellence.

Qualifications

• At least 18 years old.
• High school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays as needed.
• Willingness and ability to complete all mandatory YMCA training and certifications within established timeframe.
• Top-notch verbal, written, and interpersonal communication skills.

Responsibilities

• Serve as Manager on Duty and provide operational leadership for front-desk operations, attendance, and administration.
• Greet community members and guests and ensure a welcoming, engaging environment.
• Monitor Community Hub for safety and service interventions; serve as first responder for emergencies.
• Answer phones and emails; manage inquiries and transactions efficiently.
• Support facility operations by coordinating with local Community Hub leadership and maintaining orderly spaces.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

YMCA Certifications

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge, Manager on Duty to lead front-desk operations at the Community Hub and deliver best-in-class customer experiences. You will greet members, handle inquiries, and coordinate with leadership to keep spaces safe and welcoming.

Ideal candidates are 18+, have a high school diploma or GED, and can work weekday evenings and mornings. Ongoing YMCA trainings and certifications will be provided to support your growth and service excellence.