Data Processing & User Training Specialist

Hawaii State Department of Education; Lahaina (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

The Hawaii State Department of Education is seeking a Data Processing User Support Technician II to provide user training and hands-on assistance with the department's information systems and applications.

The role involves diagnosing and resolving hardware and software issues, configuring VPN connections, and creating training outlines and visual aids. Strong communication and instructional skills are essential for effective user support across the organization.

Qualifications

• Training users on information systems and software applications.
• Experience diagnosing hardware and software issues for users.
• Ability to develop training outlines and visual aids.
• Experience supporting users in a centralized environment.

Responsibilities

• Provide training and hands-on instruction on department software.
• Troubleshoot hardware and software problems and assist users.
• Maintain contact with users to assess training effectiveness.
• Create models, worksheets and data files to support requirements.
• Perform work-site installation and reinstallation of system hardware.
• Coordinate training center activities and manage inventory.

Skills

User support

Training delivery

Hardware troubleshooting

Software troubleshooting

Microsoft Office

VPN configuration

Networking basics

Communication

Education

High school diploma

Associate degree substitution

Bachelor's degree substitution

Tools

Microsoft Office

VPN

eSIS

Time & Attendance

Job description

The Hawaii State Department of Education is seeking a Data Processing User Support Technician II to provide user training and hands-on assistance with the department's information systems and applications.

The role involves diagnosing and resolving hardware and software issues, configuring VPN connections, and creating training outlines and visual aids. Strong communication and instructional skills are essential for effective user support across the organization.