Data Processing & User Support Tech II

Hawaiʻi State Department of Education; Honolulu (HI); On-site; USD 536,000 - 603,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Holidays

Job summary

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II, SR-15, to train users on system equipment and software across department applications including eSIS and Time & Attendance.

You will troubleshoot hardware and software problems, configure networks and VPNs, and prepare training materials and outlines for ongoing user education. Strong communication and documentation skills are essential.

Qualifications

• Knowledge of English grammar, spelling and punctuation.
• Ability to read, comprehend and apply written instructions.
• Experience assisting users with hardware and software problems.

Responsibilities

• Provide training and assistance on systems and programs.
• Troubleshoot hardware and software issues and document resolutions.
• Assist users with configuring networks, VPNs and applications.
• Prepare training outlines and materials.

Skills

Customer support

Troubleshooting

Training

Communication

Documentation

Education

High school diploma or equivalent

Tools

Microsoft Office

VPN

eSIS

Financial Management System

Job description

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II, SR-15, to train users on system equipment and software across department applications including eSIS and Time & Attendance.

You will troubleshoot hardware and software problems, configure networks and VPNs, and prepare training materials and outlines for ongoing user education. Strong communication and documentation skills are essential.