Data Processing Support & Training Technician

Hawaii State Department of Education; Ewa Beach (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

The Hawaii State Department of Education is posting multiple Data Processing User Support Technician II positions at the designated location. The authorized level ranges from I to II, with II offering higher responsibilities.

The role includes training users on department systems, diagnosing and solving hardware/software issues, and supporting local school operations. Strong communication and documentation skills are essential.

Qualifications

• Must have high school graduation and knowledge of English grammar; substitutions allowed.
• Experience reading complex written materials and writing clearly.
• Two years of specialized experience with PCs and applications; at least one year assisting users with hardware/software problems.

Responsibilities

• Provide training to users on systems and applications, including setup and use.
• Troubleshoot hardware/software problems; assist users; determine if a service call is needed.
• Document problems and resolutions; test software releases; suggest solutions.

Skills

Training users

Troubleshooting

Technical instruction

Communication

Documentation

Education

High school diploma

Bachelor's degree substitutions

Associate in Science in Data Processing substitution

Tools

Microsoft Office

VPN/network configuration

Time & Attendance system

eSIS system

Job description

The Hawaii State Department of Education is posting multiple Data Processing User Support Technician II positions at the designated location. The authorized level ranges from I to II, with II offering higher responsibilities.

The role includes training users on department systems, diagnosing and solving hardware/software issues, and supporting local school operations. Strong communication and documentation skills are essential.