Data Processing Support Tech II Training & Troubleshooting

Hawaii State Department of Education; Hawaii; On-site; USD 40,000 - 54,000; Full time

Job summary

Hawaii State Department of Education is seeking a Data Processing User Support Technician II (SR-15) to train and assist users on system equipment and departmental information systems, including their Financial Management System and Time & Attendance modules. The role covers installation, configuration, and VPN setup to ensure smooth operation.

The incumbent will create training outlines, lead presentations, and resolve hardware/software issues, while coordinating training center activities and

Qualifications

• High school diploma required with strong English grammar, spelling and punctuation.

Responsibilities

• Train users on equipment and software applications including proprietary information systems.
• Troubleshoot hardware and software problems and assist users with issues.
• Create training outlines, lesson plans and materials; provide updates after new releases.
• Assist with configuring network connections and VPN as needed.
• Install and configure system hardware, software and PC applications; support training centers.
• Coordinate training center activities and maintain inventory and equipment.

Skills

Training users

Troubleshooting

User support

Documentation

Network/VPN setup

Education

High school diploma

Tools

MS Office

Email client

Job description

Hawaii State Department of Education is seeking a Data Processing User Support Technician II (SR-15) to train and assist users on system equipment and departmental information systems, including their Financial Management System and Time & Attendance modules. The role covers installation, configuration, and VPN setup to ensure smooth operation.

The incumbent will create training outlines, lead presentations, and resolve hardware/software issues, while coordinating training center activities and