Data Center Technician — Onsite, Richardson, 99.999% Uptime

Rackspace US, Inc.; Richardson (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician responsible for all IT Infrastructure within the data center environment, ensuring customer server environments are secure, operational and maintain 99.999% uptime. Location: Richardson, TX—onsite, with 4/10 or 5/8 hour shifts starting around 9 or 10 AM CST.

You will monitor tickets, perform hardware and OS tasks across Windows, Linux, and VMware, install network gear, manage storage and cabling, and support customer maintenance

Qualifications

• US Citizen - FedRAMP Certification required.
• High School Diploma or equivalent.
• 2 years’ experience in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must work onsite in Richardson, TX.
• Must be able to lift 50 lbs overhead.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic OS storage troubleshooting, storage upgrades, hardware troubleshooting and RAID configuration changes.
• Hardware support and upgrades for servers (Windows Server, RHEL, Ubuntu Linux, VMware ESX).
• Simple OS administration (IP setup, PXE installs, firmware updates, basic troubleshooting).
• Install/remove fiber or copper cabling and perform Layer 1 network testing and connectivity checks.
• Install network device hardware (switches, firewalls, load-balancers, security appliances).
• Install storage device hardware (DAS and NAS).
• Complete customer maintenance requests including hardware modification, OS installation, mounting in cabinets and cabling.

Skills

US Citizenship

FedRAMP Certification

RAID configurations

Windows/Linux/VMware knowledge

Richardson onsite

Education

High School Diploma or equivalent

Job description

Rackspace Technology is seeking a Data Center Operations Technician responsible for all IT Infrastructure within the data center environment, ensuring customer server environments are secure, operational and maintain 99.999% uptime. Location: Richardson, TX—onsite, with 4/10 or 5/8 hour shifts starting around 9 or 10 AM CST.

You will monitor tickets, perform hardware and OS tasks across Windows, Linux, and VMware, install network gear, manage storage and cabling, and support customer maintenance